FAQ

Who is London Rebuilding Society?

London Rebuilding Society is an established social enterprise, a Co-operative and Community Benefit Society, registered with the Financial Conduct Authority (FCA).

We provide routes to finance and support services for individuals, through our Home Improvement Scheme which enables homeowners 55 years of age or over to repair and adapt their homes at no upfront cost.

What does the Home Improvement Scheme provide?

London Rebuilding Society will assign a trained and experienced Client Relationship Manager to be your single point of contact. S/he will organise everything to do with the work package so that you stay in control, but without any of the stress.

Our tailored package of property and support services is centred around your needs and includes:

  • End-to-end project management including access to grants and advice on other entitlements
  • Refurbishment and adaptation of your home
  • Guaranteed and warranted work
  • Increased property value
  • Reduced maintenance costs
  • Improved energy efficiency which could reduce fuel bills
  • Introduction to Age Partnership, a regulated financial adviser leading potentially to a lifetime mortgage to finance the work

Am I eligible for the Home Improvement Scheme?

If you can answer ‘yes’ to the following, the Home Improvement Scheme might be for you:

  • I own my home
  • I’m 55 years of age or over
  • My home needs essential repairs and/or requires adaptations
  • There is no mortgage or a small mortgage on the property

For more information, please call us on 020 7997 7333 and have a chat with someone from our Home Improvement team or email .

What is a lifetime mortgage?

Lifetime mortgages are a form of equity release. You can find information about equity release on the Equity Release Council website.

Can I change my mind?

Until you sign a contract with us, you can change your mind at any time. We ask for your consent before we instruct a valuer and surveyor. We only move to the next stage of the process when you are ready so that you have the time you need to consult independent advisors and make sure you are truly comfortable with the scheme.

If you change your mind and decide to withdraw after the survey has been carried out, there will be no charge.

If you do decide to go ahead, then we will draw up a contract.

How much will the work cost?

The total cost depends on the work done. There is no commitment to pay anything until all the contracts have been signed. We agree the total cost with you before any work is begun.

What if I need to move out while the works are carried out?

Our personalised service includes helping you find temporary accommodation, and storage for your possessions during the building work, if needed.